Your access and directions with the necessary keysafe is sent through once you have paid the balance of your booking.
- What type of amenities are included in the apartments?
Each SA comes with a fully equipped kitchen including fridge and freezer, oven, hob, toaster and kettle. (coffee maker available in some – ask for details)
Washing machine (washer/dryer available in some – ask for details)
Smart HD TV
- What time is check-in and checkout?
Check-in begins at 3.00pm and checkout is at 11am.
- Can I request early check-In or late checkout?
You can request early check-in or late checkout by calling 07886461713 or email us at – firstname.lastname@example.org
Based at availability; additional charges may apply.
- Is smoking allowed in our SA?
Smoking inside the house is prohibited – this includes cigarettes, cigars, pipes, e-cigarettes, hookah, vaping, marijuana and other substances. This applies to both medicinal and recreational consumption regardless of form.
Any violation of the aforementioned activities will result in a £200 fine and may also result in eviction from SA.
- My infant will be travelling with me, can I get a travel cot in my room?
Of course – Contact us on 07886461713 or email us at – email@example.com to arrange this prior to your arrival time
- If I lose my key, what do I need to do?
Call us on 07886461713 or email us at – firstname.lastname@example.org to arrange collection of a new key.
Lost keys are charged at £50
- How much do you charge for Wi Fi Internet Access
All our houses come with complimentary unlimited Wi Fi
- What is your incidental deposit policy ?
There is a £200 security deposit taken on arrival to cover any breakages or damages during your stay
- What is your pet policy?
Some of our houses are pet friendly. Call 07886461713 or email us at – email@example.com for details.
There is an extra fee of £10 per night per pet.
- What happens if I need to cancel my trip?
As always, we would make your dates available and resell. If successful in this, we will be able to refund the amount paid, less a £30 administration fee.
- I need to make changes to my reservation, who should I contact? You may contact us on 07886461713 or email us at – firstname.lastname@example.org for any changes or updates to your reservations.